International Remittance - Money Remittance Services

Terms & Conditions


1.1 We consider these Terms, the Money Transfer Instruction, and our price list, to set out the whole agreement between you, and us, for the making of the Money Transfer.

1.2 If any of these Terms are inconsistent with any term of the Money Transfer Instruction, the Money Transfer Instruction shall prevail.

1.3 The Money Transfer Instruction is an offer by you to enter into a binding contract with us, which we are free to accept, or decline at our absolute discretion.

1.4 These Terms shall become binding on you, and us, when we communicate by notifying you of our acceptance of your Money Transfer Instruction, at which point a contract shall come into existence between us.

1.5 The contract will come to an end, with the exception of clause 8, once the Money Transfer has been completed by us and received by the Beneficiary.

1.6 We will assign a unique transaction reference to the Money Transfer Instruction and inform you of it. Please quote this unique transaction reference in any subsequent correspondence with us relating to the Money Transfer Instruction.

1.7 If you wish to amend or cancel a Money Transfer Instruction, you should contact us immediately. If the Beneficiary has already received the payment, cancellation will not be possible. If the Beneficiary has not yet received the payment, we will use our reasonable endeavours to cancel it, in which case we will refund you after deducting the amount of the applicable Money Transfer fee and foreign exchange loss (if any). If you amend or cancel a Money Transfer Instruction, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the Money Transfer Instruction until we receive your amendment or cancellation. However, where the amendment or cancellation is due to our failure to comply with these Terms, you shall have no liability to us for it.

1.8 Any refunds will be made by the same means of payment which you originally used to pay us.

1.9 Unless agreed otherwise, the money will be made available to the Beneficiary in the currency of the country in which the redemption is made. All currency is converted at a pre-agreed rate of exchange before the Money Transfer Instruction is processed by us.


2.1 If the Money Transfer Instruction requires us to make a payment into a bank account, you must provide correct account details of the intended Beneficiary.

2.2 If you provide incorrect account details, and if any third party imposes a penalty on us, we reserve the right to pass on any such penalty to you, or to deduct it from any amount we hold on your behalf. We accept no further responsibility after the funds have been deposited into the bank accounts specified by you. We will not be liable to you, or your intended Beneficiary, or any other party, and we do not have any further obligations to recover money paid into the account specified in the Money Transfer Instruction.

2.3 Any agreed delivery times may not be met if ouragent cannot process the funds, whether due to incorrect account details, or for any other reasons.

2.4 Any charges levied by the receiving bank will be deducted from the payment received by the intended Beneficiary.


3.1 You must provide sufficient time, and necessary information, to enable us to process the Money Transfer in accordance with these Terms. If you do not, or you provide us with incomplete, incorrect, or inaccurate information, we may cancel the Money Transfer Instruction, by giving you a written notice, or we may make an additional charge of a reasonable sum, to cover any extra work that is required.

3.2 Please check the details in these Terms, and on the Money Transfer Instruction, before you commit yourself to the contract. Please ensure that you read and understand these Terms, before you submit the Money Transfer Instruction, because you will be bound by the Terms once a contract comes into existence between us in accordance with clause 1.4.

3.3 We are required to comply with The Payment Services Act 2019 of Singapore, and therefore, you must provide us with additional KNOW YOUR CUSTOMER information such as proof of identity, proof of address, income etc.; before a contract comes into effect between us.

3.4 It is your responsibility to ensure that the Beneficiary of your Money Transfer Instruction advises you, once the funds are received.

3.5 You confirm that all money transferred will be used for lawful purposes. We may refuse to process your Money Transfer Instruction after we have checked the details against all applicable watch lists of proscribed persons. In the event that we refuse to process the money transfer as a result of such checks, you acknowledge that we may be obliged by law, and shall be entitled to confiscate the amount paid by you, and pass such details to the relevant authority.


4.1 Unless we are prevented from doing so by a Force Majeure Event, we will process the Money Transfer with reasonable care and skill in accordance with all applicable statutory and regulatory requirements in Singapore

4.2 The warranty in clause 4.1 is in addition to your legal rights in relation to services which are not carried out with reasonable skill and care, or which otherwise do not conform to these Terms.


5.1 We will make every effort to complete the Money Transfer within 24 hours. If there are any delays due to circumstances beyond our control, we will complete the Money Transfer as soon as reasonably possible.

5.2 We may have to delay performance of the Money Transfer if we have to deal with technical problems. We will let you know in advance where this occurs.


6.1 The copyright, design right, and all other intellectual property rights in any materials and other documents, or items that we prepare or produce for you, in connection with the Money Transfer, will belong to us absolutely.

6.2 You may not use the materials, documents, or other items detailed in clause 7.1 for any purpose.


7.1 The commission charged on the Money Transfer will be pre-agreedbefore we confirm your Money Transfer Instruction. Exchange rates may change at any time.However, price changes will not affect Money Transfer Instructions that we have already confirmed in writing. Our quoted prices include any applicable taxes.


8.1 Subject to clause 8.3, our total liability to you in relation to a single Money Transfer Instruction, is limited to the amount of the relevant Money Transfer, less any foreign exchange losses at our applicable exchange rate.

8.2 Without prejudice to clause 8.1, our liability for loss ofincome or revenue, loss of business, or loss of anticipated savings, whether direct or indirect in each case, that result from our failure to comply with these Terms, shall be limited to Singapore Dollars One only (S$ 1).

8.3 This clause 8 does not limit in any way, our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any breach of our obligations, or for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.


9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following::

a) strikes, lock-outs or other industrial action; or

b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or

c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or

d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or

e) impossibility of the use of public or private telecommunications networks.

9.2 Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close, or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.


10.1 We will only use the personal information you provide to enable us to process the Money Transfer, or to inform you about similar services which we provide, unless you tell us that you do not want to receive such information.

10.2 In accordance with The Personal Data Protection Act 2012 of Singapore, we will not pass your data to third parties unless it is necessary for the purpose of processing the Money Transfer. You acknowledge and agree, that we may pass your details to credit reference agencies, regulatory bodies and government bodies as required by law.

10.3 We will keep confidential the details of your Money Transfer Instruction, and the unique transaction reference, as must you.


11.1 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the relevant term will, to that extent only, be severed from the remaining Terms, which will continue to be valid to the fullest extent permitted by law.

11.2 If we fail at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies, and will not mean that you do not have to comply with those obligations. If we do waive any default by you, it does not mean that we will automatically waive any subsequent defaults by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver, and we tell you so in writing.

11.3 You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

11.4 A person who is not party to these Terms shall not have any rights under or in connection with them.

11.5 These Terms shall be governed by Singaporean law, and you and we both agree to the non-exclusive jurisdiction of the Singaporean courts.


12.1 The definitions in this clause 12 apply to these Terms:

Beneficiary: the person to whom you require us to transfer money as specified in the Money Transfer Instruction.

Force Majeure Event: has the meaning given to it in clause 9.1.

Money Transfer Instruction: means a request for a money transfer with the details provided to us by you.

Terms: the terms and conditions set out in this document.

We/us: International Remittance Pte Ltd.