International Remittance - Money Remittance Services

Terms & Conditions


1.1 International Remittance Pte Ltd. (Company Registration Number 199804607C) is a company incorporated in Singapore with its registered office at 11 Collyer Quay, The Arcade, #05-06A, Singapore 049317 (collectively, “International Remittance, “we”, “us”, “our);

1.2 We are licensed by the Monetary Authority of Singapore (MAS) as a Major Payment Institution under the Payment Services Act 2019 ("PSA") to conduct.

  • (a) domestic money transfer service;
  • (b) cross-border money transfer services.
  • 1.3 Please note that such licensing does NOT guarantee the performance of the major payment institution licensee and customers take the risk of any loss suffered from the cross-border money transfer service.

    1.4 We provide cross border money transfer services and foreign exchange services (collectively referred to as the “Services”).

    1.5 These terms and conditions ("Terms") govern the provision of the Services to the party (collectively, “User, “you”, “your”, “yourself”) entering into this legal agreement ("Agreement") with us. You may not access or use any Services unless you agree to abide to all of the terms and conditions in this Agreement. Any term separately agreed between you and us shall be deemed to be incorporated into these terms and conditions. In the event of any inconsistency between these terms and conditions and any separately agreed term, the separately agreed term shall prevail to the extent of the inconsistency.


    2.1 The “Instruction” is defined as an offer by you to enter into a binding contract with us in relation to the Services, which we are free to accept or decline at our absolute discretion.

    2.2 We consider these Terms, the Instruction, and our price list to set out the whole agreement between you and us.

    2.3 If any of these Terms are inconsistent with any term or the Instruction, the Instruction shall prevail.

    2.4 These Terms shall become binding on you when we communicate by notifying you of our acceptance of your Instruction, or by acting on them, at which point a contract shall come into existence between us.

    2.5 We will assign a unique transaction reference to the Instruction and inform you of it. Please quote this unique transaction reference in any subsequent correspondence with us relating to the Instruction.

    2.6 If you wish to amend or cancel an Instruction, you should contact us immediately.

    2.7 If the payee to whom you require us to transfer funds to as specified in the Instruction (“Beneficiary”) has received the funds, cancellation will not be possible.

    2.8 If the Beneficiary has not yet received the funds, we will use our reasonable endeavours to cancel it, in which case we will refund you after deducting the amount of any applicable fees and foreign exchange loss (if any).

    2.9 Any refunds will be made by the same means of payment which you originally used to pay us.

    2.10 We reserve the right to reject or deny any Instruction wholly or in part without liability for the following (including but without limitation) reasons:

  • (a) incomplete or inaccurate details of the Instruction;
  • (b) incomplete or inaccurate details of yourself;
  • (c) it exceeds our risk tolerance;
  • (d) regulatory restrictions or any injunction from any relevant authorities or court order.
  • 2.11 The Instruction will be acted on once full funding (including any applicable fees) is received and made available to us from you. Full funding is defined as the total amount in settlement currency to fully cover the cost of foreign exchange conversion and any applicable fees, and must be made by you to our bank account.

    2.12 Funding must be made from your bank account, held under your name, in the settlement currency as set out in the Instruction. Excess funding will be refunded within 3 business days, and will be made only to the bank account that originated the initial funding.

    2.13 You may request to extend the Settlement Window, subjected to our approval. We reserve the right to deny any request to extend the Settlement Window in our sole discretion.


    3.1 You must provide sufficient time, and necessary information, to enable us to process the Instruction in accordance with these Terms. If you do not, or you provide us with incomplete, incorrect, or inaccurate information, we may cancel the Instruction by notifying you, or we may make an additional charge of a reasonable sum, to cover any extra work that is required.

    3.2 We are required to comply with applicable laws to identify, verify, and monitor all Users and Instructions acted on for Users, and therefore, you must provide us with information such as proof of identity, proof of address, and any other necessary information and documents before a contract comes into effect between us. We may from time to time, request for additional information and documents from you to perform our duties. You agree to provide accurate and truthful information and documents, and to promptly notify us of any changes that may affect the accuracy of the information or documents previously provided.

    3.3 It is your responsibility to ensure that the Beneficiary of your Instruction advises you once the funds are received.

    3.4 You confirm that all money transferred will be used for lawful purposes. We may refuse to process your Instruction after we have performed our due diligence process. In the event that we refuse to process the Instruction as a result of such due diligence process, you acknowledge that we may be obliged by law, and shall be entitled to confiscate the amount paid by you, and pass such details to the relevant authority.


    4.1 If the Instruction requires us to make a payment into a bank account, you must provide correct account details of the intended Beneficiary.

    4.2 We work with banks, money exchange agents, and other third-party service providers (each, a “Service Provider”) to facilitate the crediting of funds to the Beneficiary's bank account.

    4.3 If you provide incorrect account details, and if any Service Provider imposes a penalty on us, we reserve the right to pass on any such penalty to you, or to deduct it from any amount we hold on your behalf. We accept no further responsibility after the funds have been deposited into the bank accounts specified by you. We will not be liable to you, or your Beneficiary, or any other party, and we do not have any further obligations to recover money paid into the bank accounts specified in the Instruction.

    4.4 Any agreed delivery times may not be met if any Service Provider cannot process the funds, whether due to incorrect account details, or for any other reasons.

    4.5 Any charges levied by the Beneficiary's bank will be deducted from the funds received by the Beneficiary.

    4.6 We do not have any control over the last creditor of funds to the Beneficiary's bank account, the time it may take for the Beneficiary's bank to credit and make available the funds to the Beneficiary, and over what happens after the funds are credited to the Beneficiary's bank account. Events that we do not have control over includes but are not limited to:

  • (a) funds are credited but not made available to the Beneficiary;
  • (b) funds are credited but bank account is frozen;
  • 4.7 Our responsibility ends once the funds are credited to the Beneficiary's bank account, not when the funds are made available to the Beneficiary. We (and our officers, directors, employees, suppliers, agents and related entities) cannot be liable for any failure to perform, or delay in performing, any obligations as a result of events which are outside of our control.

    4.8 We reserve the right to limit the quantity of the amount specified in the Instruction and shall be entitled to reject, terminate, cancel, or amend the Instruction in whole or in part, for any reason whatsoever, even after it is confirmed by, and funded by you, with or without notice and we shall not be liable to any party for such termination or cancellation. Where an Instruction is rejected, terminated, or cancelled by us, any funding made by you for the Instruction shall be refunded by us.

    4.9 No credit shall be extended directly or indirectly to you by us.

    4.10 We shall, to the fullest extent permitted by applicable law, not be liable for any loss or damage arising from events which are outside our control. Once the funds are credited to the Beneficiary's bank account, we will not accept any refund requests. We are also not liable for any loss or damage arising from the result of any Service Providers that facilitate the crediting of funds to the Beneficiary's bank account.


    5.1 All intellectual property in or relating to the Services belongs solely to us and its licensors. Nothing in this Agreement shall be construed as granting you any licence or right to use any intellectual property in or relating to the Services without our prior written consent. Any rights not expressly granted herein are reserved.


    6.1 You shall indemnify us (and our officers, directors, employees, suppliers, agents and related entities) against any claim damages, losses, claims, causes of actions, expenses and liability of any nature arising from us carrying out your Instruction, or as a result of your failure to comply with this Agreement, or if you acted negligently, or out of or in connection with the Services.

    6.2 You agree that we are not liable for any damages, harm, or loss to you arising from or relating to hacking, tampering, or other unauthorised access or use of the Services, or your failure to use or implement security controls. Additionally, we will not be liable for any damages, harm, or loss to you or any other party, including but not limited to:

  • (a) your use or access of the Services in a manner that is inconsistent with any documentation that we may have provided;
  • (b) any unauthorised access to our servers, infrastructure, or data used in connection with the Services;
  • (c) interruptions or cessation of the Services;
  • (d) any bugs, viruses, or harmful code that may be transmitted to or through the Services;
  • (e) any errors, inaccuracies, omissions, or losses in or to any data provided to us;
  • (f) any third-party content provided by you;
  • (g) the defamatory, offensive, or illegal conduct of others.

    7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control ("Force Majeure"). A Force Majeure includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

  • (a) strikes, lock-outs or other industrial action; or
  • (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
  • (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
  • (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
  • (e) impossibility of the use of public or private telecommunications networks.
  • 7.2 Our obligations under these Terms are suspended for the period that the Force Majeure continues, and will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure to a close, or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure.


    8.1 You agree that any incomplete or inaccurate data submitted to us may cause us to be unable to provide the Services (or part thereof) and restrict or deny your usage of the whole or any part of the Services. We may collect, retain, and use personal or non-personal information or data from you for the following (including but without limitation) purposes:

  • (a) to perform services in respect of the terms of this Agreement;
  • (b) to verify your identity, ensure that you are eligible to access and use the Services provided by us, and to perform know-your-customer and anti-money-laundering procedures;
  • (c) to process your Instructions;
  • (d) to enable Service Providers to carry out your Instructions;
  • (e) to respond to enquiries from you and to provide updates, notices, or to otherwise contact the you when necessary;
  • (f) to detect or investigate any prohibited, illicit, unauthorised, or fraudulent activities;
  • (g) to back-up our systems and allow for disaster recovery, and for administrative and analytics purposes, such as auditing, data analysis, database records;
  • (h) to comply with obligations under any applicable laws, regulations, guidelines or notices issued by any government or regulatory authority (whether in Singapore or overseas including disclosing such data to Singapore or overseas law enforcement agencies or courts);
  • (i) to develop, operate, improve, deliver or maintain the Services; and/or
  • (j) any other purpose relating to business operations or the Services, including the transfer or export, whether locally or cross-border, of such data to third parties for or in connection with any of the purposes described in this Clause, in accordance with all applicable data protection laws and regulations including, where applicable, ensuring that any data transferred or exported will be protected to a standard required under applicable data protection laws.
  • 8.2 We will only use the personal information you provide to enable us to process the Instruction, or to inform you about similar services which we provide, unless you tell us that you do not want to receive such information.

    8.3 In accordance with The Personal Data Protection Act 2012 of Singapore, we will not pass your data to third parties unless it is necessary for the purpose of processing the Instruction. You acknowledge and agree, that we may pass your details to credit reference agencies, regulatory bodies and government bodies as required by law.


    9.1 The Services must not be used for any unlawful activity in any way that breaches any applicable local, national, or international law, or cause us to breach any applicable law. We reserve the right to report suspected unlawful activity to any appropriate regulatory authority and institute a hold on funds when doing so.

    9.2 We do not facilitate any transactions that are involved in the list of categories laid out below. The list is not exhaustive:

  • (a) Adult content
  • (b) Casino & Gambling
  • (c) Cryptocurrency Trading or Exchanges
  • (d) Defence, Military, and Weaponry
  • (e) Tobacco and other Controlled Substances
  • (f) Intellectual Rights Infringement
  • (g) Multi-Level Marketing and Pyramid Schemes
  • (h) Sanctioned Jurisdictions and Shell Entities

    10.1 We reserve the right to amend these Terms from time to time without notice by amending this page, and any changes will be posted on this page. The amended Terms will be effective from the date they are posted on this page.


    11.1 Except as otherwise specified in writing between us, this Agreement shall remain in force upon the date you first access or use the Services, and continue until terminated by us, unless terminated earlier if:

  • (a) you commit a material breach of any term of this Agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of thirty (30) days after being notified in writing to do so, or repeatedly breach any of the terms of this Agreement;
  • (b) you fail to pay any amount due under this Agreement by the due date;
  • (c) you suspend, or threaten to suspend, payment of your debts or you are unable to pay your debts as they fall due, or you admit inability to pay your debts, or you are deemed unable to pay your debts;
  • (d) changes in circumstances lead to consider you as an unsuitable User;
  • (e) we are required by the relevant authority or under any law that instructs us to do so.
  • 11.2 Your responsibilities, obligations, and liabilities, including any outstanding fees, payment, or charges due to us incurred prior to the termination shall survive the termination of this Agreement.


    12.1 To the maximum extent permitted by any applicable law, we make no warranty of any kind, whether express, implied, statutory or otherwise, regarding any matter, and specifically disclaims all implied warranties, including without limitation any implied warranty of merchantability, fitness for a particular use or purpose, accuracy of informational content, systems integration, non-interference with enjoyment, non-infringement of third party rights, results to be derived from the use of or integration with the Services, and/or that the Services will be secure, uninterrupted and/or error free.

    12.2 The Services may be subject to limitations, delays, and other issues inherent in the use of the internet and the type of technology that we may utilise for the Services. We are not responsible for any delays, delivery failures, damages or losses resulting from such issues.


    13.1 If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect without being impaired or invalidated in any way.


    14.1 You may not assign, transfer, sell, rent or delegate the benefit or use of the Services to a third party without our prior written consent.


    15.1 This Agreement shall be governed by and construed in accordance with the laws of Singapore. Any legal action or proceeding arising under or in connection with this Agreement shall be brought exclusively in the courts of Singapore, and each party hereby consents to the jurisdiction and venue of such courts.

    16. WAIVER

    16.1 Our failure to enforce any provision of this Agreement shall not be construed as a waiver or limitation of our right to subsequently enforce and compel strict compliance with every provision of this Agreement.